olajide olawale nelson

20 ARE STREET OLUYOLE EXTENTION IBADAN, BY Akin J Allen Street Oluyole Estate Ibadan, 200253, Ibadan, Nigeria, Nigeria.

About

Highly resourceful and solutions-driven professional with over 5 years of combined experience as an IT Support Specialist and Community Manager, excelling in both remote and on-site capacities. Proven ability to optimize digital platforms, enhance user retention by improving onboarding processes, and reduce system downtime by over 30% through proactive IT maintenance. Adept at fostering vibrant online communities and ensuring seamless IT operations across dynamic environments, including startups and educational institutions.

Work

DDON Imagination Ltd

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IT Support Specialist / Zonal Coordinator

, , Nigeria

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Summary

Provided critical IT support and regional coordination, overseeing troubleshooting, network configurations, and digital training while ensuring high availability of essential tools and streamlined zonal operations.

Highlights

Achieved over 30% reduction in system downtime by implementing proactive maintenance and strategic system upgrades.

Provided comprehensive remote IT solutions and device configurations, effectively supporting a geographically distributed team.

Enhanced organizational security posture by developing and delivering internal digital safety trainings, raising cybersecurity awareness.

Work Without Wall Academy

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Community Manager

Remote, ,

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Summary

Led comprehensive community engagement initiatives for a global online learning platform, managing digital touchpoints, onboarding processes, and content curation to foster a connected and informed member base.

Highlights

Boosted member participation by optimizing onboarding processes and implementing effective event feedback loops.

Enhanced user retention through strategic, timely newsletter updates and targeted engagement campaigns.

Successfully managed and scaled an online community, supporting over 500 learners and experts on a global learning platform.

Education

Federal College of Animal Health & Production Technology

Ibadan, Oyo State, Nigeria
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ND Computer Science Grade:

Languages

English

Certificates

IBM Cyber security Analyst

Coursera

Conflict Resolution

Coursera

Risk Management in Cyber security

Coursera

Data Analytics Job Simulation

Deloitte, Forage

Florence Academy UK Certifications

Florence Academy UK

Skills

IT Support & Cybersecurity

Technical Support (Remote & On-site), IT Infrastructure Setup & Maintenance, Ticketing Systems (Zendesk, Freshdesk), Cyber security Fundamentals, Troubleshooting, Network Configuration, Device Setups, Proactive Maintenance, System Upgrades, Remote IT Solutions, Digital Safety Trainings.

Community & Engagement Management

Community Management & Engagement, Communication Channels Management, Collaboration, Onboarding, Webinar Facilitation, Chat Management, Member Inquiries, Event Organization, Learning Experience Curation, Newsletter Updates, Engagement Campaigns, Conflict Resolution & Problem Solving.

Productivity & Collaboration Tools

Google Workspace, Microsoft 365, Zoom, Slack, Microsoft Office (Excel, Word, PowerPoint), Google Meet, Teams, Trello, File Management, Email Systems, Drive, WordPress (basics).

Administrative & Operations

Administrative Coordination, Data Entry & Documentation, Process Documentation, Zonal Activities Coordination, Team Communications.

Instructional Design

Instructional Content Development.